NOCN Level 1 Certificate in Customer Service
15.2 Administration
NOCN Level 1 Certificate in Customer Service
Qualification Code
601/4417/8
Review date
31/07/2025
Level
L1
Credits
23
Qualification Information
The learner must achieve a minimum of 23 credits. 14 credits from Mandatory Group A and a minimum of 6 credits from Optional Group B. A maximum of 3 credits can be achieved from Optional Group C.
Individual Units
| Individual Units | |||
|---|---|---|---|
| Communicate with customers in writing | L2 | 3 Credits | View |
| Communication in customer service | L1 | 2 Credits | View |
| Contribute to sales activities in a contact centre | L1 | 3 Credits | View |
| Deal with customer queries, requests and problems | L1 | 3 Credits | View |
| Deal with incoming telephone calls from customers | L2 | 3 Credits | View |
| Health and Safety Procedures in the Workplace | L2 | 2 Credits | View |
| Make telephone calls to customers | L2 | 3 Credits | View |
| Manage time and workload | L1 | 1 Credits | View |
| Meet and welcome visitors in a business environment | L1 | 2 Credits | View |
| Meeting customers' after sales needs | L2 | 3 Credits | View |
| Principles of personal performance and development | L1 | 3 Credits | View |
| Principles of working in a business environment | L1 | 4 Credits | View |
| Process information about customers | L2 | 3 Credits | View |
| Processing sales orders | L2 | 2 Credits | View |
| Record details of customer service problems | L1 | 3 Credits | View |
| Understand working in a customer service environment | L1 | 3 Credits | View |
| Use specific features of contact centre systems and technology | L1 | 3 Credits | View |
| Work with others in a business environment | L1 | 2 Credits | View |
Available Centres
| Ulster Supported Employment Ltd. | View |