OCN NI Level 2 Award in the Principles of Customer Service
8.2 Travel and Tourism
OCN NI Level 2 Award in the Principles of Customer Service
Qualification Code
603/6714/3
Review date
30/09/2025
Min age
14
Level
L2
Credits
2
Qualification Information
The aim of the OCN NI Level 2 Award in the Principles of Customer Service is to provide customer service skills to front line existing workers or new entrants to customer facing roles.In order to achieve this qualification, learners must successfully complete the one unit worth 2 credits. OCN NI have a number of resources that are available to assist in the delivery of this qualification. To access our resources, please go to www.ocnambition.org.uk. If you do not have access to Ambition, please contact info@ocnni.org.uk.
Individual Units
| Individual Units | |||
|---|---|---|---|
| Principles of Customer Service | L2 | 2 Credits | View |